📧 Contact Us
Have a question, found a bug, or need help with your account? Reach out and we'll get back to you as soon as possible.
Email: estesparkvisit@gmail.com
Response time: Within 24–48 hours
❓ Frequently Asked Questions
How do I reset my password?
Tap "Forgot Password" on the sign-in screen. A reset link will be sent to your email.
How do I delete my account?
Go to Profile → Settings → Delete Account. All your data will be permanently removed. You can also email us and we'll handle it for you.
How does the Weekly Photo Draw work?
Upload at least one trail or business photo during the week (Monday–Sunday). Every Monday, one eligible user is randomly selected to win a $10 Starbucks gift card. See our Official Contest Rules for full details.
Why aren't my photos showing up?
All uploaded photos go through a brief review process before appearing. This usually takes less than 24 hours.
Does the app work offline?
Yes! Trail data, maps, and photos are cached for offline use. Some features like reviews and photo uploads require an internet connection.
How does the SOS feature work?
The SOS feature sends your GPS location to your emergency contacts via SMS. Add contacts in Profile → Emergency Contacts. Note: requires cellular signal. If offline, the alert is cached and sent when connectivity is restored.
Is the app free?
Yes, Estes Park Guide is completely free to download and use.
🐛 Report a Problem
Found a bug or something not working right? Please email us with:
What happened: A brief description of the issue
Where: Which screen or feature
Device: iPhone/Android model and OS version
🗺️ Trail Information Corrections
Notice incorrect trail info, wrong directions, or outdated conditions? Let us know and we'll update it. Community accuracy is important to us.